Black Platinum installed my Solar Electric System.
From the very beginning it was a pleasure working with not only John, the owner,
but with his entire staff.
On day 1 I put out request for 4 bids for my Solar project.
1 called back 3 days later and was rude and uninformative.
1 called back, 2 weeks later.
1 never returned my call.
John called me back, personally, 3 hours after I left a message.
He sent me some information immediately, and the next day came over to my house to look at my house setup and discuss my interest in installing Solar Electric.
As we started the information process, John was upfront about what it would cost, how long it would take, and what I could expect from installing the system. He encouraged me to research the information he provided about the products and brands he would be using, thanked me, and requested that I get back to him once I made my decision.
I not only researched his company, but went on-line and looked at the systems
he already installed and spoke with one of those residential customers owners
who had their system installed by Black Platinum. All I heard was "first class",
"quality", "love his work", "exactly as he said it would be".
I found no complaints filed against him or his company, only positive reviews,
and decided I would continue the project with John. I liked that he presented himself and his company as top-of-the-line quality, was as interested in Solar Electric as a concept as well as just a job - he was an electrical engineer, I think, before he retired and then didn't like being retired, which is why he was now installing Solar.
As we continued the project, he set up a timetable of how the project would proceed, how much I would have to pay at certain times during the project, what I could expect in rebates and tax incentives - at the same time telling me to consult my CPA/tax advisor to confirm his facts. We discussed and agreed on the options I had to select - the specific brands and equipment - and when I could expect delivery and installation.
John was available for questions and to discuss any part of the project either when I called or emailed, and never got back to me with answers more than 1 day after calling or leaving a message.
Once the project was completed, he was always available for questions about performance or anything system related. Several weeks after the project was completed, I received a $550 check in the mail - he had overstated the city fees in the estimate and refunded the difference.
From the beginning of the project - the immediate return of my initial call to the unexpected refund, John and everyone I came in contact with, were professional, honest, and did everything to make the project move forward to completion.
The quality of work, and how they went about that work was noticeable and appreciated. John's insistance on doing things in accordance with his engineering background as well as the "standards" of the Solar industry did not go unnoticed either.
I absolutely love the Solar system installed, the quality and performance (my electric bill is 1/3 what it used to be) and is everything (actually more) than John said it would be.
It was a pleasure doing business with John, and his staff."